Coming in to hospital

​We sincerely hope that your stay with us will be as pleasant and as comfortable as possible. Our staff are more than happy to discuss any aspect of your care with you, whether it is about the admission process or your care once you leave hospital, so please do not hesitate to speak to a member of staff about any worries or concerns you may have.


​The Trust aims to provide the highest level of care possible to all our patients and to ensure your full satisfaction with every aspect of your care and treatment.

Wherever possible we would advise you to ask a relative or friend to accompany you when you come in to hospital. Patients under the age of 16 should be always accompanied by a parent or guardian.

​When you arrive on your ward, you will be welcomed and shown to your bed if it is ready, or asked to wait in the day room. A designated​ nurse will co-ordinate your nursing care throughout your stay. The nursing and medical staff will talk to you about your individual needs. 

What you may need while you are here

To make your stay more comfortable you should have the following personal items with you:

  • Any medicines, tablets or inhalers that you take, plus prescriptions, over the counter medicines or alternative medicines such as herbal remedies. It is vital that we know about all your medication.
  • Nightwear, dressing gown and well-fitting slippers
  • Toiletries
  • Any aid you would normally use - for example walking stick or crutches (clearly labelled with your name)
  • Sanitary products etc.
Going home
Your discharge will be planned by your clinical team for as soon as you are medically fit to return home. Information will be provided about any on-going treatment or care you may need. If you require extra assistance once you return home, this will b​e discussed with you and planned before your discharge.

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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