What is 111?

111 is the NHS non-emergency free number.  Call 111 to speak to a highly trained advisor supported by healthcare professionals.  They will ask a series of questions to assess your symptoms and immediately direct you to the best place for your care and treatment – and may be able to book you a direct appointment.

You can also use www.111.nhs.uk online now.

If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance.

When do I use it?

Call 111 if you need medical help fast, but it's not life-threatening – for example, if you:

• think you need to go to hospital

• don't know who to call for medical help

• don't have a GP to call

• need medical advice or reassurance about what to do next

For health needs that are not urgent, you should call your GP. If a health professional has given you a number to call for a particular condition, you should continue to use that number.

Call 111 if it's urgent but not an emergency. They're available 24 hours a day, 7 days a week

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines & mobile phones

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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