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Patient Experience & Inclusion

Here at the Trust, we know that patient experience is more than just meeting our patient's physical needs, but also about treating each patient as an individual with dignity, compassion and respect. We do not want to just meet expectations, we want to exceed them. We will continue to actively promote and develop ways of seeking feedback from patients and carers and involve them in the design and delivery of our services.   We use feedback from a number of sources, including the formal patient experience mechanisms listed below, as well as concerns and complaints to improve the care we provide.

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Patient Experience Team

Cheryl Farmer -
Head of Patient Experience
and Inclusion

Yvonne Mahambrey -
Quality Matron, Patient Experience

Francine Daly -
Patient Experience Manager

You can contact the Patient Experience team via email: patientexperienceteam@sthk.nhs.uk

Please note the patient experience team mailbox is monitored Monday to Friday, 9.00am to 5.00pm (excluding bank holidays) and the team aim to acknowledge emails within two working days.

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How do we measure patient experience?

Please visit our patient feedback page.

Feedback Form