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Our Services A - Z - Macmillan Cancer Information and Support Centre

About the service

Our Mission Statement is that we are here to support, inform and empower anyone affected by cancer.

Who we are  

Our team is here to provide advice and support because being told ‘you have cancer’ can affect so much more than your health — it can also affect your family, your job, even your ability to pay the bills. 

Having the right kind of information and support at the right time is essential.

The Macmillan Cancer Information and Support Service at St Helens Hospital provides a confidential, drop-in service for anyone affected by cancer. 

This includes people who:

  • Require information about cancer
  • Have a cancer diagnosis
  •  Have completed their cancer treatment
  • Are living with the consequences of a cancer diagnosis
  • Are looking to reduce the risks of cancer
  • Are a carer, relative or friend of someone with cancer
  •  Are healthcare professionals

How we can help

Our friendly team is available to provide the following:

  • Literature on all aspects of living with cancer
  • Internet access to guide people to appropriate information resources
  • Opportunity to discuss treatments, side effects and other cancer related issues
  • Opportunity to talk to someone confidentially
  • Over the phone information and support or via email for those not able to access the service in person

We also offer

  • Links to the specialist clinical teams treating certain cancers
  • Links to local and national support services
  • We can signpost people to self help and support groups
  • Liaison with other voluntary and statutory agencies
  • Monthly cancer campaigns with promotional displays and information
  • Access to the HOPE (Help to Overcome Problems Effectively) self-management course (The HOPE course  helps people manage the day to day impact cancer has on their lives and rediscover their strengths after treatment ends)
  • Referrals to counselling and holistic therapies

Help us improve cancer care for everyone

If you have had treatment here you may soon be asked to take part in NHS England and NHS Improvement’s National Cancer Patient Experience Survey. The survey helps us monitor what's working well and what could be improved for future cancer patients.

All NHS patients who have cancer related care or treatment as an inpatient or day case in April, May or June 2022 will be contacted to take part in the survey.

Taking part is voluntary

The survey will be carried out by an independent organisation working under contract to NHS England and NHS Improvement. They will use your personal details to contact you. They will only use your details to carry out the survey. These details will be provided by this NHS Trust.

Your personal information will be handled securely and confidentially. We will not publish any information which might identify you.

If you do not wish to take part, or have any questions about the survey, please contact:

Diane Dearden - Macmillan Lead Cancer Nurse


Page last updated on 31st May 2022

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