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Patient Experience & Inclusion Strategy

At St Helens and Knowsley Teaching Hospitals NHS Trust, we know that patient experience is more than just meeting our patient's physical needs, but also about treating each patient as an individual with dignity, compassion and respect. Effective engagement enhances services and care, improves health outcomes, strengthens public accountability and supports the Trust’s reputation.

We do not want to just meet expectations, we want to exceed them. This means we are committed to working in partnership with our staff, patients and stakeholders to improve the quality of care that we provide and we commit to actively seek, listen and act on feedback received from our patients, staff, and other key stakeholder groups and involve them in the design and delivery of our services.  

The purpose of the Patient Experience & Inclusion Strategy 2022-2025 is to set out the Trusts commitment to improving patient experience by meaningfully engaging with our patients, key stakeholders and local communities to remove any barriers to access; by building on our current engagement activities, and ensuring people from all our local communities are included and able to help shape our services and build upon the successes of the Patient Experience Strategy 2019-2022.

The Patient Experience & Inclusion Strategy 2022-2025 is out for consultation from Tuesday 1st March until Tuesday 15th March 2022 and we want to hear from you!

We want to give you the opportunity to have a look through the strategy and provide and comments or suggestions you may have – please email with any comments or suggestions you may have.


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