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Feeling unwell?

Making the right choice helps us all.

To help you choose the right healthcare service, we have compiled this guide to ensure you get the right care from the right people.

A&E

Accident and Emergency Departments are for serious and life threatening illness and injuries.

Please watch this video and help us to reduce waiting times so we can get the quickest and best care to those who need it most.

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NHS 111

Residents in St Helens and Knowsley who are in need of urgent – but not emergency care – are being asked to contact NHS 111 first, before travelling to hospital.

Use the online service: www.111.nhs.uk or freephone 111

Trained advisors are available 24/7 for urgent medical help or advice.

They can also arrange appointments for you to see the right health care professional in the right place.

111.nhs.uk can help you with: 

  • where to get help for your symptoms, if you’re not sure what to do 
  • how to find general health information and advice 
  • where to get an emergency supply of your prescribed medicine 
  • how to get a repeat prescription 
  • get emergency dental appointments 

You should still ring 999 if you experience: 

  • signs of a heart attack like pain like a heavy weight in the centre of your chest 
  • signs of stroke such as your face dropping on one side 
  • difficulty breathing 
  • heavy bleeding that won’t stop 
  • seizures 
  • or sudden and rapid swelling of the eyes, lips, throat or tongue

NHS 111 QR Code for scanning

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Urgent Treatment Centres

No matter where you live, there are six local centres to choose from.

They are open 365 days a year, including Christmas day and bank holidays, to treat all sorts of urgent illnesses and injuries.

St Helens Urgent Treatment Centre

  • Monday to Saturday from 07.00am to 10.00pm
  • Sunday & Bank Holidays from 09.00am to 10.00pm

Kirkby NHS Walk-in Centre

  • Monday to Saturday from 08.00am to 8.30pm
  • Sunday & Bank Holidays from 10.00am to 8.30pm

Huyton NHS Walk-in Centre

  • Monday to Saturday from 08.00am to 8.30pm
  • Sunday & Bank Holidays from 10.00am to 8.30pm

Halewood NHS Walk-in Centre

  • Monday to Saturday from 08.00am to 8.30pm
  • Sunday & Bank Holidays from 10.00am to 8.30pm

Widnes Urgent Treatment Centre

  • Monday to Sunday from 08.00am to 9.00pm

Runcorn Urgent Treatment Centre

  • Monday to Sunday from 08.00am to 9.00pm

Broken bones | Minor cuts | Minor head injury | Bites | Stings | Minor burns | Eye injuries | Childhood illnesses | Abdominal pain | Rashes | Allergic reactions

Please watch our video below and click on the link to download a PDF of our map

Walk-in and UTC Locations

  • St Helens Urgent Treatment Centre
  • Kirkby NHS Walk-in Centre
  • Huyton NHS Walk-in Centre
  • Halewood NHS Walk-in Centre
  • Widnes Urgent Treatment Centre
  • Runcorn Urgent Treatment Centre

 

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Your GP

If you are feeling unwell with a non-urgent health concern, contact your GP practice.

All local GP practices are open and face-to-face appointments are available for those who need them. Evening and weekend appointments are also available across all areas.

Contact your local GP practice directly online or by telephone.

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Your Pharmacist

Search online for 'find a pharmacy'

Pharmacists are experts in medicines. They can offer advice and treatments for a wide range of illnesses and injuries.

They are also trained to tell you when your symptoms mean you need to see a doctor.

With early morning and late night opening times, 365 days a year, there will always be a pharmacy open near you.

Find a phramacy QR code

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Mental health and wellbeing

If you need help, 24/7 support is available for children, young people and adults in St Helens, Halton, Knowsley and Warrington.

For direct support from a trained professional, text REACH to 85258 or call the Mental Health Crisis Team freephone: 0800 051 1508.

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Self Care

  • Remember to order your repeat prescriptions well in advance so that you don’t run out!
  • Speak to your pharmacist about what to keep in your medicine cabinet or search online for NHS medicine cabinet
  • A basic first aid kit is essential, you can buy one in most pharmacies or supermarkets.

Search ‘NHS medicine cabinet’ or use this QR code

QR code pointing to NHS Medicine Cabinet
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