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Independent Complaints Advocacy

Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other NHS provider, you are entitled to complain about it.

We can help you make this complaint, by providing a free, confidential and independent service designed to help you understand your rights and make informed choices.

We can help you to:

  • explore the options available at every stage of the complaints procedure
  • provide confidential support from someone who is independent of the NHS
  • write effective letters to the right people
  • prepare for meetings and maybe even go with you
  • contact and speak to third parties if required

If you would like independent help and support to make a complaint, you can contact:

Feedback Form