Contact Us
​​​Whiston Hospital​St Helens Hospital

​Warrington Road


L35 5DR

​Marshalls Cross Road

St Helens

WA9 3DA 

Hospital switchboard

TEL : 0151 426 1600 - This number is for both Whiston and St Helens hospitals

When you telephone this number you will speak to one of the Trust's switchboard operators who will be able to redirect your call. If you don't know the whereabouts of a patient don't worry they will help you to locate them.

Patient Advice and Liaison Service (PALS)

TEL:  0151 430 1376

For information and advice about our services, please contact the hospital's Patient Advice and Liaison Service (PALS) on the telephone number above or email:

The telephone is manned between 9am and 5pm, Monday to Friday

The office also has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible.

Alternatively, drop into the PALS office on LEVEL 1 close to the main reception at ​Whiston Hospital

The office is open from 8am to 6pm, Monday to Friday.

For more information about our PALS service please click here. 

Compliments, Complaints and Suggestions

We value your feedback about the services we provide and welcome constructive comments and suggestions as well as compliments made by patients, relatives and carers.

There are a number of ways to make a comment, complaint or suggestion:

For patients currently in hospital please contact the Ward Manager or
Patient Advice and Liaison Service

If your comment requires an urgent response please contact main switchboard Tel: 0151 426 1600 who will redirect your call as appropriate.

If you prefer to contact us via the website please
click here​​.

Please click here to download the Compliments, Complaints and Suggestions Leaflet.

Contact the Chief Executive

If you would like to contact Ann Marr, Chief Executive, with a comment, suggestion or question about the Trust, our hospitals or your care please write directly by clicking here.

Outpatient appointments

If you are unable to keep your appointment or wish to change it to a more convenient time, it is vital to tell us as soon as possible so that your original appointment can be given to another patient.  To change or cancel your appointment via the website please click here​.

Or call 0151 430 1234, this telephone number is manned from Monday to Friday, 9am - 5pm, except bank holidays. Out of hours calls will be recorded and answered on the next working day.

Inpatient stays 

Telephone 01744 647 497

For enquiries about a forthcoming inpatient stay, please call the Trust's admissions centre on the above telephone number. This line is manned Monday to Thursday, 8am to 8pm and Friday, 8am to 5pm

​Other useful telephone numbers​

Media Enquiries:  0151 430 2505 

Patient Experience Manager: 0151 290 4136​ 

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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