How We Use Your Information

St Helens & Knowsley Hospital NHS Trust processes data about individuals in order to provide a healthcare service. Processing includes collecting, storing, accessing, amending and destroying data.

We take data protection, security and confidentiality of your data very seriously and are committed to taking appropriate measures to ensure it is held securely and only accessed by those with a need to know.

The framework we use to manage data protection, security and confidentiality is called Information Governance.

What is Information Governance?

  • Information Governance is to do with the way organisations 'process' or handle information.
  • Information Governance provides a way for employees to deal consistently with the many different rules about how information is handled.
Read 'How we use and protect your personal information' - click here
Who is responsible for data protection?


How long do we keep information?

Information is retained in line with the NHS Records Management Code of Practice which you can read about on the NHS Digital website.

Can you access your records?

The Data Protection Act allows you to find out what information about you is held on computer and in certain manual records, subject to certain conditions. If you want to see your records, you need to make a written request to the NHS organisation(s) where you are being, or have been, treated, or have had any contact with.

In certain circumstances, your right to see some details in your health records may be limited for your own interests or for another reason, such as the protection of others.

If you would like a copy of your health record from St Helens & Knowsley Teaching Hospital NHS Trust please contact: 

Legal Services
Whiston Hospital
St Helens and Knowsley Teaching Hospitals NHS Trust
Warrington Road
L35 5DR


Telephone: 0151 430 1732


Who are the Trust Leads in Data Protection?

If you would like to know more about how your information is used you can speak to the person in charge of your care.

You can also speak to the Patient Advice and Liaison Service (PALS) in your area or contact the Trust Information Governance team by emailing:, or calling 0151 676 5698.

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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