Patient Power

It is vital that we continue to learn from patient experience in order to further improve the high standards of care provided at our hospitals and the Trust is extremely proud of its work involving patients in decisions about services provided.

Patient involvement is co-ordinated by the Trust's Patient Experience Manager and happens in a number of ways:

  • 6C Strategy Groups
  • Patient Led Assessments of the Care Environment (PLACE)
  • Friends and Family Test feedback
  • Individual service patient forum groups

The Trust also welcomes feedback from patients through our Patient Advice and Liaison Service (PALS), who can help with any issues patients may have when they are in hospital.

For more information on the PALS service, please click on the menu to the left.

To contact PALS to get involved in any of the above groups, call 0151 430 1376 or email:​patientexperienceteam@sthk.nhs.uk.​





Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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