Due to COVID-19 the PALS team are not currently offering a face to face service, but are available to respond to both telephone and email queries. This service is available from 9am- 5pm
Monday to Friday.

If you have a concern please contact the team either:
Or by telephoning 0151 430 1376.

Our telephones are very busy at the moment, if you cannot get through by telephone please leave a message on the answerphone and a member of the PALS team will contact you as soon as possible.

Many thanks for your patience at this time

The PALS team are here to:

• Advise and support patients and their carers

• Respond to any concerns if patients are unhappy with any aspect of their care

• Listen to suggestions for improving our services for patients and visitors

• Pass on compliments to staff if patients are pleased with any aspect of their care

PALS are located on Level 1, close to the main reception at Whiston Hospital and are open
Monday to Friday: 9am – 5pm

email:  Tel: 0151 430 1376

Helen Brenan, PALS Officer

Telephone: 0151 430 1376


Julie Lynan, PALS Officer 

Telephone: 0151 430 1376


Louise Dyer, PALS Officer

Telephone  0151 430 2273


Andrew Earle, PALS receptionist

Telephone 0151 430 1376


Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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