Patient Advice and Liaison Service (PALS)
On the spot advice and support - we are here to help.
The Patient Advice and Liaison Service (PALS) is here to:
• advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone else to act on your behalf
• respond to your concerns if you are unhappy with any aspect of your care
• listen to your suggestions for improving our services for patients and visitors
• pass on your compliments to staff if you are pleased with any aspect of your care
If you, your relatives or carers are unhappy with any aspect of your care, you should speak to a member of staff on the ward or in the department you are being treated as soon as possible.
If you feel unable to speak directly to staff, then you can contact PALS who will be able to assist you. You can ask a friend or relative to speak to us on your behalf, but we must have your permission before we discuss your personal circumstances with anyone else. The team can also visit you on the ward if you are unable to visit our PALS office. Very often problems can be resolved straight away, so please contact us as soon as possible.
How to contact PALS
We are open Monday to Friday, 8.30am – 5.30pm
Drop in and see us: We are located on Level 1, close to the main reception at Whiston Hospital.
Write to us: PALS office, Level 1, Whiston Hospital, Warrington Road, Whiston, L35 5DR
Email us: firstname.lastname@example.org
Telephone us: 0151 430 1376
The office has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible. If you have an urgent enquiry, you can speak to a member of staff who will contact the PALS team for you.
If you feel that your concerns cannot be resolved at the time of your treatment, and you wish to contact the Complaints Department, click here for more information.