Supporting Carers in Hospital

Supporting Carers in Hospital

A team of Carer Support Officers work across both hospital sites to support people who are in a caring role.

Caring for someone can be a demanding task at the best of times. When the person being cared for is in hospital, it can be even more stressful for the carer and it may also bring with it a complete change to their caring role. Some may be becoming a carer for the first time.

Some patients may be a carer themselves and could be feeling very anxious about who is taking care of the person they normally look after. They may also be worried about being able to continue with their caring role once discharged.

The Carer Support Officers are here to speak to carers about any concerns or worries about their caring role. They can act as the carers voice when making discharge arrangements and raise any issues that may have resulted in a delayed discharge.

It is important that carers should be given a choice as to whether or not they are willing and able to provide the necessary support and care required.
They should be asked if they need any information and support to help them to continue to look after the person they care for.

The Trust now has a Carers Charter which tells Carers what they can expect when they visit the Trust.


Identifying Carers

Many people do not see themselves as a Carer. They are a husband/wife/son/daughter and feel that what they do is expected of them and is 'normal'. Carers UK definition of a carer is "someone, who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help".
Attendance to hospital provides an opportunity for healthcare professionals to identify carers or to help people acknowledge that they are in a caring role. Once identified, it is essential that carers are referred on to the Carer Support Team for advice, information and ongoing support in the community.

Referrals can be made to: 01744 646 640

If you would like more information, please contact:

Karen Maddock

Service Manager

Hospital Carer Support Team

​0151 676 5859


Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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