St Helens and Knowsley Teaching HospitalsNHS Trust


Telephone Nurse Advice


Appointment Changes: Refer to appointment card/letter for appropriate number.

Patients attending St Helens & Whiston Hospital Rheumatology clinics can phone for advice and support regarding their condition or medication. 

Nurse Specialists - 01744 646457

The nurse specialist help line is answered by a  Specialist Nurse between 9am and 10am Monday to Friday.  If the phone is engaged, the answer machine will take your details. 
Outside these times please leave a message on the answer phone, including your name, hospital number, and telephone number. Typically  a Rheumatology Nurse Specialist will return the call within 1 working day (usually the same day).
If you have not been contacted within 48 hours please phone again (occasionally the recording is inaudible and therefore the nurses are unable to contact you.)

Physiotherapist/Occupational Therapist - Answer phone available on 01744 646454
Blood monitoring - Answer phone available on 01744 646439

Repeat prescription telephone number - 01744 647001

Important Notes:-

If you are unavailable when we phone, we will try up to two more times to contact you. Thereafter, we will leave it to you to phone again if you still wish to speak to someone. 

Please note that if you have a call bar system in operation we may not be able to return your call.