Friends and Family Test

 

Friends and Family Test image.jpg

 

 

 

​The Friends and Family Test (FFT) has been used across the Trust since 2013. We currently ask patients across our inpatient, outpatient, emergency, paediatric, maternity services. It is an easy-to-understand question that is asked of patients about the care and treatment they receive.

The Trust has a number of ways for patients to complete the Friends and Family Test, including text message, postcards (from the wards and departments) and via the below web links.

If you have received treatment at our hospitals and would like to complete the Friends and Family Test, please click on the link below for the relevant department.

INPATIENT

OUTPATIENT

MATERNITY

​The question 

"How likely are you to recommend our ward/department to friends and family if they need similar care or treatment?"

 "How likely are you to recommend our A&E department to friends and family if they need similar treatment?"

 Response Scale:

 1          Extremely Likely
 2          Likely
 3          Neither likely nor unlikely
 4          Unlikely
 5          Extremely Unlikely
​ 6          Don't Know

 Follow-up questions

 "Please can you tell us the main reason for the score you have given?"

 "Did you have confidence and trust in the doctors and nurses treating you?"

 'How much information about your condition or treatment was given to you?"

Who will be asked these questions?

All adult acute inpatients (who have stayed at least one night in hospital)
All adult patients who have attended A&E and left without being admitted (i.e. discharged to their home and not to another Trust).
All patients who use the maternity and outpatients services,

Exceptions 

- Patients under 16 years old
- Palliative care patients are not exempt but it may be inappropriate to survey some  patients receiving palliative care.
- Patients who have experienced a miscarriage

Friends & Family Results July 2018

The following information may be of assistance:

​DOH Guidance Click Here

Department of Health FAQs Click Here

Publication Guidance Click Here​​​

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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