Friends and Family Test


The Friends and Family Test (FFT) has been used across the Trust since 2013. We currently ask patients across our inpatient, outpatient, emergency, paediatric and maternity services to complete a survey. It is an easy-to-understand question that is asked of patients about the care and treatment they receive.

The Trust has a number of ways for patients to complete the Friends and Family Test, including text message, postcards (from the wards and departments) and via the below web links and QR codes.

If you have received treatment at our hospitals and would like to complete the Friends and Family Test, please click on a link below for the relevant department.

https://www.youtube.com/watch?v=SgCaM05dUr0

 

INPATIENT

Under 16 years

 

Over 16 years

 

OUTPATIENT

Under 16 years

 

Over 16 years

 


MATERNITY

Please click here


The Question

"Overall, how was your experience of our service?"

Response scale:

​Very good
​Good
​Neither good nor poor
​Poor
​Very poor
​Don't know

Follow-up question:

"Please tell us why you gave your answer. Also, please tell us if there is anything we could have done better?"

Who will be asked these questions?

  • All adult acute inpatients (who have stayed at least one night in hospital)
  • All adult patients who have attended A&E and left without being admitted (i.e. discharged to their home and not to another Trust).
  • All patients who use the maternity and outpatients services

Exceptions

  • Palliative care patients are not exempt but it may be inappropriate to survey some patients receiving palliative care.
  • Patients who have experienced a miscarriage

Opting out

To opt out of receiving a request for FFT feedback via text message or voice message; please contact Francine Daly, Patient Experience Manager – Francine.Daly@sthk.nhs.uk 0151 290 4147 or patientexperienceteam@sthk.nhs.uk

Link to guidance: https://www.nhs.uk/using-the-nhs/about-the-nhs/friends-and-family-test-fft/

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

Sign In