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Bereavement Support and Advice for Families and Staff

Bereavement Service
The Bereavement team support both St Helens and Whiston Hospitals and are located at the Whiston Hospital site (Nightingale House).
The Bereavement Centre is located on the second lower ground floor (LG2) of Nightingale House at Whiston Hospital. To access the free Bereavement Centre car park please go to Stoney Lane, off Dragon Lane and take the 3rd opening into the back of the hospital grounds.
If you are arriving at the main hospital please report to main reception and let a member of staff know you would like to be directed to the Bereavement Office and you will be provided with directions.
The Bereavement team are here to support and guide you through this difficult period. They will be able to inform you where and when to collect the medical certificate for the cause of death.
I order to avoid any unnecessary delays to you; please telephone Bereavement team between the following times 09.15 am and 4:45 pm, on the first working day after the person has died.
Telephone 0151-430-1336 or 0151-430-1412 Monday to Friday (excluding bank holidays).
The Medical Certificate of Cause of Death is completed by a doctor as soon as possible (usually in the afternoon following ward rounds in the morning) and will be given to you by a member of the Bereavement team at your appointment.

Personal belongings

Belongings (not valuables) will be kept on the ward for collection. You can collect the patient's personal belongings from the ward at any time no appointment is required.

Should you be collecting valuables that are being held for safe keeping then you will need to sign an indemnity form at the General Office (situated on the yellow zone in the main hospital).

Funeral arrangements

You may wish to appoint and contact a funeral director before collecting the Certificate of Cause of Death.
Financial assistance toward the cost of the funeral may be available if you or your partner is receiving Income Support, Family Credit or Housing Benefit. For more information please contact the Bereavement team and they will provide you with a claim form.

Cremation

If cremation is planned the hospital has to arrange for 2 doctors to sign the cremation form. The funeral director will require this form to finalise arrangements and will collect directly from the Hospital.

Registration of a death
Deaths that occur on a ward or in A&E at Whiston Hospital need to be registered at Knowlsey Registry Office in Prescot.

Deaths that occur on a ward at St Helens Hospital need to be registered at St Helens Registry Office.

Do not make an appointment to register the death until you have had confirmation that the Medical Certificate of Cause of Death has been issued. If the death occurred at Whiston, the Bereavement Officers will offer to make you an appointment at Prescot Registry office while they are on the telephone informing you the certificate is ready for collection.

Visiting your relative
If you wish to see your loved one at the hospital, this can be arranged between 09.15am and 4pm weekdays (please remember that this is not a chapel of rest, it is a viewing room attached to the Trust mortuary).

Please telephone the Bereavement Team: 0151-430-1336 or 0151-430-1412 Monday to Friday excluding bank holidays to request a viewing.

A limited service can be facilitated outside these hours and weekends and bank holidays, please telephone the hospital switchboard 0151-426-1600 and ask to speak to the on call Operational Site Manager who will arrange for an out of hours viewing.

Copies of our Help for you following bereavement booklet are available from the wards and should be provided to you by the staff. If you do not receive one there are spare copies in the Bereavement Centre.

Tell Us Once service  

(This service is not available for deceased residents of Liverpool or Manchester Councils)

Tell Us Once is a Government service which makes it easier for you to inform Government and council departments of a death.

The service allows you to provide all relevant information to the Department for Work and Pensions (DWP) who then pass that information on to the people who need to know, which will reduce the time and effort involved in contacting different Government and council departments separately.

This optional service will be offered to you when you register a death at the Register Office (if the deceased's address is covered by the service – not all councils provide it); if you choose to take part, the Registrar will set up the deceased's details on the Tell Us Once national database. This usually takes around five minutes at the end of the registration and the Registrar will provide you with a customer reference number.

Once the details have been entered on to the national database, you will be able to supply all relevant information to the DWP in one of the following ways:

  1. Online: You can go online and use the service from your own home by simply connecting to www.direct.gov.uk/death-tell-us-once you will need the customer reference number provided to you by the registrars.
  2. By Telephone: If you would prefer to speak to someone over the phone, please call the Tell-us-once on 0800 085 7308. The lines are open Monday to Friday between 8am and 6pm. This number is free to call from a BT landline, but other providers, including mobile phone providers, may charge you. www.direct.gov.uk/death-tell-us-once
  3. Once the additional details have been provided the 'Tell Us Once' Service will automatically inform all the government departments and local authority services you have asked them to inform of your bereavement. 

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Senior Team Members

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Contact Us

Further Support Services Available to you include.

Bereavement Counselling :-

The Cancer Counselling and Day Care Unit St Helens Hospital

01744 646173/4
Liverpool Bereavement Service0151 236 3932
St Helens Bereavement Service01744 451793
Compassionate Friends (for bereaved parents)0345 123 2304

The Alder Centre

(for bereaved parents)

0151 252 5117
Samaritans Liverpool0151 708 8888
CRUSE Bereavement Care0844 477 9400
Age UK Mid-Mersey (St. Helens, Halton, Warrington,Widnes & Runcorn)01744 752644
Patient Advice & Liaison Service (PALS)0151 430 1376


Provide support for bereaved children and their family.
Children's Bereavement Services Child Bereavement UK

Tel: 0800 02 888 40

www.childbereavementuk.org

Child Death Helpline

A free telephone service for people bereaved by the death of a child.

Tel: 0800 282 986

www.childdeathhelpline.org.uk

Hope Again

Support young people living after loss; contact via email or call the FREE helpline.

Monday - Friday 9.30am - 5pm. Tel: 0808 808 1677

Email: hopeagain@cruse.org.uk

Winston's Wish

Provide support and guidance to bereaved children, young people and their families.

Tel: 0845 20 30 40 5

www.winstonswish.org.uk

Other support may be available from your local Citizens Advice Bureau (CAB) office

Listening Ear                         

Telephone: 0151 488 6648

We offer the following services:  

  • Listening and counselling for adults living in Knowsley or registered with a Knowsley GP.
  • An award winning  activity-based therapy service for children and young people aged 11–17 living anywhere in the North West of England and younger children aged 6 and upwards who live in Knowsley or who have a Knowsley GP.   
  • We also run a monthly Friendship After Bereavement (FAB) Group that can offer support from those who have experienced the loss of a loved one first hand.

    Other useful resource includes
  • NHS Choices – www.nhs.uk
    (Follow the appropriate links via the search engine)
  •  Grieving – bereavement is something that most of us experience at some time in our lives and loss can be distressing and hard to accept.  Please contact your GP to access further support in your area.
  • Trust staff can access Health& Wellbeing for support. 

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Other Information

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Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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