Chief Exec's Blog

​​Chief Executive's blog

A personal view from Ann Marr.

Ann Marr 

Chief Executive Ann Marr's blog offers a personal view into the running of St Helens and Whiston hospitals. 

Ann was born at Whiston Hospital and lives in the local area. She has worked in the NHS for over 30 years and was appointed Chief Executive of St Helens and Knowsley Teaching Hospitals NHS Trust in January 2003

The blog is a way to keep patients, members of the public, staff and everyone else with an interest in St Helens and Whiston hospitals informed and to receive feedback from you all.

We hope it helps to let you know more about what is going on at the Trust and how we strive to provide 5 star patient care.

We welcome feedback on the Chief Executive's Blog - you can either post feedback or ask Ann a question via this online form - click here

 

​​​​​​​March 2015

Welcome to my first blog!


Hello everyone, 

Well it's finally happened, I've been drawn into the 21st century and I am now writing my very own blog!

I am extremely new to the world of social media, but after the fantastic success of the Trust's new Facebook and Twitter accounts, I thought I would get on board and give you my own updates on developments across the organisation.

As I'm sure you are all very aware, it has been a particularly busy winter period for the Trust. We have had more attendances at our hospitals than ever before, and the number of patients we see and treat keeps on growing year on year. I would like to personally offer my sincere thanks for the continued hard work and commitment of all of our staff during this time. It is through exceptional team work that we have been able to continue to provide high standards of care to our patients and they should be recognised for their tremendous professionalism.

I would also like to congratulate everyone involved in providing our exceptional cancer services at the Trust. Last year, we were named top performing Trust in the North West and 4th in the country for providing the best care and support for cancer patients,​ and this national recognition has led to us taking part in a new 'buddy scheme' to help other trusts improve their services. Our staff will work with colleagues from Ashford and St Peters Hospitals NHS Foundation Trust, Surrey. We are really pleased to be taking part and look forward to sharing some of the work we have done at Whiston and St Helens hospitals. I'm sure that we can learn a lot from the scheme too and will continue to further improve the services that we provide.

Lastly, a special mention to the Northern England winner of the Johnson's® Baby Mums' Midwife of the Year Award, our very own midwife, Joanne Price. Everyone at the Trust is extremely proud of this fantastic achievement, I know that Joanne's patients and colleagues would agree that it is much deserved. I would like to congratulate and thank Joanne on behalf of them all for providing such an excellent service to our new mums and babies.

Well that's about it for now, I hope you have enjoyed my very first blog, I think I may even have enjoyed it myself so let's do it again​. Don't forget to keep up to date on all our news on Facebook and Twitter.

Until next time.

Ann

Ann Marr
Chief Executive

Comments: askann@sthk.nhs.uk

June 2015

Hello everyone,

It has been a particularly busy and exciting few months at the Trust. We spent a lovely evening at Knowsley Hall celebrating the remarkable loyalty of staff who have given 40 and 25 years continuous service, for the first time this included our new colleagues from Southport and Ormskirk pathology department and therapy services. I calculated that between them, this year’s award winners have achieved a staggering 1,975 years’ service in the NHS, which I’m sure you’ll agree is something to be very proud of.

Twenty five years ago when some of them joined the NHS an unknown graduate called Bill Gates had just started a small company, known as Microcomputer Software (subsequently shortened to Microsoft), in his spare bedroom. Now in 2015, the internet is an integral part of our everyday lives. Here at the Trust, we are in the final stages of redesigning our website which will incorporate our increasingly popular social media channels. Online visitors will be able to watch films about the Trust, catch up on our latest news and search for information about our services and hospitals. You can even contact me directly via AskAnn, it’s always good to hear your comments and suggestions.

Recognising what we do well and learning where we can further improve is of paramount importance to the success of the Trust. We all play a part in delivering the Trust’s vision of “5 star patient care” whether it’s communicating with patients in a polite and courteous manner, ensuring systems are in place so patients receive their care in an organised way,  or following guidelines correctly to ensure safety. Sometimes we take for granted the little things we do, but I know from the letters and emails I receive what a big difference these things make to the people we care for.

I am extremely proud that, as a result of consistently positive feedback from patients, the Trust has been acclaimed as providing the best patient experience in the NHS. This prestigious award from CHKS Top Hospitals 2015 is an incredible accomplishment and is testament to the continued hard work and professionalism of our talented team. 

At our Annual Staff Awards last week the Trust recognised this amazing achievement, along with many others. Although it has been a busy and challenging year for everyone, the determination and commitment of our staff has shone through. Congratulations to everyone.

Well that’s about it for now.  Don’t forget to keep up to date on all our news on Facebook and Twitter.

Until next time.

Ann

Ann Marr
Chief Executive

Comments: askann@sthk.nhs.uk

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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